Privacy Policy

This privacy policy is here to protect your privacy. This policy sets out how Duration Windows is permitted to use any information that you provide when you use It also defines details of how we as a company work to protect this information from being misused or abused.

1. Privacy

Duration Windows is committed to ensuring that your privacy is protected. Our Lawful Basis for processing is Contract and Legitimate Interest. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this web page. You should check this page fairly regularly to ensure that you are happy with any changes.

2. What We Collect

We may collect the following information:

  • User's name, company name and VAT number.
  • Contact information including postal address, e-mail address and telephone number.
  • Call recordings.
  • Other information relevant to online quotations (get a price), quotation requests, customer surveys and/or offers.

3. What We Do With Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services (e.g. listening to call recordings).
  • Answer callback requests made through the website.
  • Send emails for quotations made through the website.
  • Contact customers through our customer care programme.
  • If you have subscribed to our newsletter we may periodically send promotional emails about new products, special offers or other information, which we think you may benefit from or find interesting. We will do so using the email address, which you have provided.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. Cookies

Like most all website's uses cookies. By using Duration Windows online and digital Products and Services you agree to our use of cookies as described in this privacy policy and in our cookie policy. A cookie is a very small file which stores modest amounts of data to your computer's hard drive. This information is specific to a particular user/client, browser and a specific website. For more information on cookies, what they are, how they work and how you can manage and control the cookies that are stored to your computer, you can visit our cookies pages.

Unless it is required for navigation, a feature or specific function on our website that you are using, we will warn you that the given optional functionality requires the use of cookies. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics traffic logging cookies to help us identify, which of our pages have been visited. This helps us analyse data about web page traffic and improve your web experience by tailoring our website to the customers needs. These cookies are not individually identifiable and collect information in an anonymous form. We only use this information for statistical analysis purposes and then the data is removed from the system. We also take advantage of Google Remarketing, which stores a unique id cookie on each visitors website, in order to display targeted adverts across the Google Display Network. This information is only used on a short term basis to remind a visitor about Duration Windows, once a visitor has left our website - helping reinforce our brand.

In summary, cookies help us to improve user experience when on our website and provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information you can visit our manage cookies page.

6. Links To Other Websites

Our website may contain links to other websites of interest, which we feel maybe useful. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy of any information, which you provide whilst visiting these websites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy policy applicable to the website in question.

Why You Receive E-mails From Duration Windows

You could receive emails from Duration Windows for the following reasons:

  • In reply to an e-mail that you have sent.
  • Regarding a quote or order you have made with Duration Windows.
  • As a result of subscribing to our mailing list through our website.
  • As a customer who has created an account with us.

You will not be added to our mailing list for our newsletter if you contact us or provide your email through our website - unless you give us your express permission. If you wish to opt out of our newsletter you can unsubscribe or ask to be removed from our mailing list at anytime. Read on for more information.

Our Newsletter

Our newsletter 'Duration Update' will allow you to stay ahead and stay informed. It is our free all purpose newsletter, that will provide you with all the latest information straight to your inbox. 'Duration Update' will bring you news, updates and information on shows and events we will be attending, free tickets, discounts, current deals and more. If you are not currently receiving our email but would like to, please click the link below.

If you have been sent our newsletter, it is because you have been added to our mailing list. If you do not wish to receive any further news, promotions and special offers you can unsubscribe from the email or using the button below. You will still be able to receive emails from our quote engine and office regarding quotes and orders, but you will no longer receive our newsletter or any other promotional emails.

7. Controlling Your Personal Information

You may choose to restrict the use of your personal information in the following ways:

  • Whenever you enter your data or fill in a form on our website, look for the box that says 'Remember Me' this checkbox indicates that you wish for our website to save a cookie to your computer so that when you return your details will be saved as a cookie on your computer.
  • You can contact us at anytime to ask about what information we hold on you and what we use it for. (see Data Protection Act 1998 below)
  • If you have previously agreed to us using your e-mail address to send you periodic informative promotional emails. You may change your mind and opt out at any time by unsubscribe (using the link on the bottom of an e-mail), in writing or emailing us at

We will not disclose, sell, distribute or lease your personal information to third parties unless:

  • We are required to fullfill your order by passing your delivery details to couriers / suppliers.
  • We gain your express permission in advance, by way of a separate signed agreement.
  • We are required to do so by law (i.e. under a court order).

8. Data Protection Act 1998

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to;

Duration Windows,
Thames Development,
Charfleets Road,
Charfleets Industrial Estate,
Canvey Island,

Or you can e-mail:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address / e-mail address. We will promptly correct any information found to be incorrect.

This notice was last updated on 25/04/2018.

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