Why Do We Use Cookies?

Like most all companies with an online precence our website uses cookies. Although cookies are not a security threat to your computer, they are considered by some to be a major privacy concern. Tracking cookies and especially third-party tracking cookies are commonly used as ways to compile long-term records of individuals' browsing histories.

Duration Windows does not use Tracking cookies, nor does not use cookies to collect personal identifiable information about visitors to our website’s. Although, we may uses data collected form web analytics services (For example Google) and their cookies (or similar technologies) to analyse how people use our website in detail. These cookies are set to improve the user experience on our website's and to enable you to benefit from specific features and to set preferences.

Our Cookies

Unless it is required for navigation, a feature or specific function on our website that you are using (strictly necessary cookies), we will warn you that the given optional functionality requires the use of cookies. That way you can make an informed decision, whether or not to proceed. Inline with the latest EU directives, we will always inform you that we are using cookies or give you the option to enable or disable the cookies, and we will do so before creating and storing the cookies to your computer. This way you are in control of the use of cookies on our website and you can rest assured that when using our website we are not going to be storing information to your computer unnecessarily, or without your expressed permission.

We only ever use cookies on our website to provide functionality, creating a personalised experience or creating an improved user experience. We do however also use Google Remarketing to provided targeted advertising after you leave Duration’s website... but what are cookies and how do we use them. Read on to find out more...

The Cookies that we use are listed below:

Cookie Purpose

Google Analytics Cookies

These ‘Analysis’ cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

These are 3rd party cookies set by Google ( > google privacy overview )

  • _utma (P)
  • _utmb (P)
  • _utmc (S)
  • _utmz (P)
  • _ga (P)
  • _gat (P)

Google Remarketing

Google Remarketing is targeted advertising. We use these unique cookies to display our adverts to visitors to our website across the Google Display Network. This gives us the opportunity to increase brand awareness and remind people about Duration Windows, who visited our site, but may not have decided to buy from us yet.

These are 3rd party cookies set by Google ( > google privacy overview )

Unique Identification Cookie (P)

Duration Windows Cookie Acceptance

These cookies are used to record if a user has accepted the use of Necessary, Functional & Analysis cookies on our website or not.

These cookies self delete after 10 Months.

DW Necessary CookiesAccepted (P)
DW Functional CookiesAccepted (P)
DW Analysis CookiesAccepted (P)
DW Targeted CookiesAccepted (P)

YouTube Cookies

These cookies are set when you watch a YouTube video embedded in our website. YouTube uses account cookies to keep a record of every YouTube video a user has viewed on any site.

These are third party cookies set by Youtube. ( > Youtube overview )

Flash Video Cookies
.txt file (P)

Online Estimators

These are essential (‘Necessary’) cookies that are used to establish and continue a user session with our web server. This way information can be passed between the server and user, and data can be collected, saved and calculated based on the information provided.

Unique, hidden and fully encrypted cookies. Automatically deleted when browser is closed.

Various Session Cookies
(i.e. width, height, colour, glass) (S)

Remember Me Feature

These are ‘Functional’ cookies that are designed for regular visitors to our website. They save your details so that you do not have to re-enter them upon return to our website. You can opt out at any time, by unchecking the ‘Remember Me’ check box at the bottom of the form.

These cookies self delete after 3 months.

  • customersname (P)
  • emailaddress (P)
  • telephone (P)
  • mobilephone (P)
  • companyname (P)
  • vatnumbercountry (P)
  • vatnumber (P)

Custom Report Feature

This ‘Functional’ cookie is a unique identifier that provides the computer that created a custom report access to saved information. Only the report information the user requested be saved is stored to our web server; information could include Company Details and Pricing information. This feature allows the user to create future customised quotes more quickly.

These cookies self delete after 10 months.

DW_SG_CompanySaveId (P)

Zopim Online Chat

__zlcmid is a token set by Zopim (the live chat software provided by Zendesk) to help identify a user's chat session between page loads __zlcprivacy Set if you choose to disable the live chat this cookie is set and __zlcmid is deleted

__zlcprivacy self deletes after 12 months.


Our Use Of Cookies

Online Estimators Cookies
Our online estimators use session cookies to store the information that you enter in your browser, in order to give you a price. After this function is performed they are no longer required and as such these cookies disappear from your computer or device when you close your browser. We do however give you the option for our online estimator to 'remember me' this will store persistent cookies on your computer for things such as your name, email, company and vat registration, which will time out after three months. The information is stored so that regular visitors to our website do not have to re-enter all their details each time they visit our site and can perform quotations more quickly and effectively.

YouTube Cookies
When you watch any of our YouTube videos, certain cookies are created and saved to your computer. We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page.

Google Analytics Cookies
We use Google Analytics to monitor the performance of our site. Google sets certain cookies, which are then used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the experience of visitors to our site. The cookies collect information in an anonymous form, data includes; the number of visitors to the site, where visitors have come to the site from, the average number of pages they visited and how long they spent on our website.

Google Analytics also allows the "_utmz" cookie to be used by other website's to show Google picture adverts for other companies whose website's you have previously visited. This way the website you are currently visiting can charge the previous website, and the previous website can back up and reinforce their presence online and try to gain your business even after you have left their website.

Zopim Chat Cookies
Zopim (the live chat software provided by Zendesk) utilisies cookies to help identify a user's chat session between page loads.

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Cookie Policy